LG

I too, registered just so I could post on this topic.
My phone takes pictures, calls people I know, people I don't know,etc.
I have to say it hasn't played any of my music, but I do get to hear a recorded voice
telling me "....if you want to make a call..."
The only time the key lock works is when I want to answer the phone and then I have to push ok, otherwise
it is locked for good.
I have trouble with this no matter where I store my phone--pocket or purse, or in a case.
Oh, if it's sitting flat on my computer desk it's ok. =(

Ugh, I too have registered just to reply to this thread...
I have a holster as well, and am always having problems with this. Random numbers dialed, backgrounds changing, music starts playing... etc...

Such a ridiculously simple fix to. Just make
Menu>Settings&Tools>Phone Settings>Security>Lock Phone Now
more accessible.

Perhaps you could allow everyone to choose that as the option for locking the phone instead of the obviously insufficient double-ok

It is incredible that this forum thread has been open so long when the fix is so simple.

Just counted, that's 22 clicks and 5? menus just to get the phone properly locked...

Joined this forum for the sole purpose of this thread.  I have an Env3 and like many others (including my wife, and son who own an LG Env3), the pocket dialing is a BIG problem which LG refuses to recognize. I carry my Env3 in  a pouch on my pants belt.  The Env3 is set to lock in 7 secs with "Unlock Option" set to "Press Twice".   I can't tell you how many times I have pocket dialed folks, changed a phone setting or added a bogus contact entry simply by sitting

in my car or at my desk and bumping the pouch.  The problem is the "OK" button is the highest point on the phone surface and its way too easy to depress it without knowing.   Like others state in this forum, the fix is quite easy it could be done in firmware updates by allowing for a unique combo of buttons.  Locking the Env3 is a real pain in the ass, as you must dig deep into menus to do it. But don't hold your breathe waiting for LG to offer a simply fix.  LG is a lame company when it comes to acknowledging product problems. (I own LG washer/dryer equipment, it has some quirks and LG won't acknowledge those either).   Unless Barack Obama uses an Env3 and were to pocket dial your not gonna see LG lift a finger!     This will be the last LG product I ever buy. 

Disapointing but understandable...  I am passing all of these comments on to Development.  The enV3 is still one of my favorite phones but I guess i was lucky to have only ALMOST  "Butt Dialed" someone once.  I still haven't given up hope.

I'll let everyone know if I hear anything positive.

So I just managed to butt-dial *72, and forward my incoming calls to oblivion.  I didn't find out about this until my dad called my company-provided blackberry to tell me.  This would have been an absolute disaster if it were an important call from someone that didn't have that alternate phone number.

LGProductPro, I can appreciate that you're swimming upstream and doing your best to get this fixed.  At this point, over *one year* since the start of this thread, it appears that your developers aren't responsive to this issue.  That's a huge disappointment, since this problem has already been fixed on the env2 and other similar models.

What do we need to do to get this issue escalated over your developers heads, and into the hands of someone who actually gives a crap and will resolve it promptly?

Posted by mr_camera_man on 18 Sep 2010 19:02 PM:

So I just managed to butt-dial *72, and forward my incoming calls to oblivion.  I didn't find out about this until my dad called my company-provided blackberry to tell me.  This would have been an absolute disaster if it were an important call from someone that didn't have that alternate phone number.

LGProductPro, I can appreciate that you're swimming upstream and doing your best to get this fixed.  At this point, over *one year* since the start of this thread, it appears that your developers aren't responsive to this issue.  That's a huge disappointment, since this problem has already been fixed on the env2 and other similar models.

What do we need to do to get this issue escalated over your developers heads, and into the hands of someone who actually gives a crap and will resolve it promptly?

Yes it has been a long time, and I'm still pounding on this issue to see if we can get some resources allocated to it.  Maybe I haven't yelled loud enough, so I'll yell a little louder.  I think your right, I just need to get to the right people...  What gives me hope, is that recently LG has formed a Solutions team to better focus efforts to the areas they are needed...  I'm hoping this avenue will help.

Boy, am I glad I found this thread before I bought a new battery for my env3.  My phone has been powering off mysteriously, but now I know it's probably not the battery.  I've also been a victim of butt-dialing, due to that stupid OK button.  Good to know LG support is at least aware of the problem.  Let's hope they fix it soon!

My battery doesn't appear to have anything to do with the phone powering down. Pushing most/all of the buttons at once with my palm makes the phone lag, and often crash and power down. At this rate, my contract is liable to be up before we get a real fix for this. I love most everything about this phone, but the fact that it turns off in my pocket and I miss calls constantly seems to be a pretty big drawback to having it.

Posted by Jaster on 08 Nov 2010 17:16 PM:

My battery doesn't appear to have anything to do with the phone powering down. Pushing most/all of the buttons at once with my palm makes the phone lag, and often crash and power down. At this rate, my contract is liable to be up before we get a real fix for this. I love most everything about this phone, but the fact that it turns off in my pocket and I miss calls constantly seems to be a pretty big drawback to having it.

So you're aware that the issue isn't necessarily the Battery...  It's the fit of the battery in the battery compartment...  Looking at the combination probably won't reveal any issues, but pushing on the battery or trying to move it around can cause the phone to power down or reboot...  The "Fit" Mismatch is very very slight...  So I can see how having the phone in your pocket could "Torq" the phone enough to cause a momentary disconnect long enough to cause the problem.

If you don't think it's the battery, can you check on the software version?  Your phone should be running V7...

Add me to the list.  I have tried 4 different type of belt holsters for this phone (which is blue), and all have exactly the same results.  Stupid of me to have spent almost $100 on a carrier that will keep my phone from changing screens, make butt calls, butt texts, turning bluetooth on, changing wallpaper pictures, entering random numbers, create text messages and save them in drafts, send non-sense text messages randomly, and shut itselt off about 5 times a day.

And for the LG Pro, while there have been 5+ pages of people listing complaints of the identical problem, I would bet for every person who took the time to find this thread, read through it, and register, there are probably a thousand who didn't.  This forum was on the second page of my google search, and I only kept reading because I believed there had to be a solution to such a dramatic problem.

Needless to say I'm dissappointed that no such fix is available.  The exposure from people listening into butt dialed calls is significant, missed calls from my wife because the phone shut itself off, and all the other nonsense is simply unacceptable.

This is my first LG phone, after many Motorolla products.  You know how they say it is easier to keep an existing customer than get a new one?  I would be very hard pressed to consider another LG product, given this MAJOR issue has been out there since the introduction of the phone, and there is still no solution.  I don't mean this as a threat, but simply a statement of fact.  People have options as to how they spend their money.  All the other fine qualities of the enV3 (and there are many) don't offset the major issue of not being able to lock the phone down securely and easily.

I also have an iPhone 4.  It is carried in the same style belt pouch as the enV3.  In the 2 months I have owned it, it has never shut off or become unlocked by itself.  Never once.  My LG can't make it through a day without about 10 episodes of all the behaviors mentioned in many of these posts.

Unfortunately, I have almost a year left to deal with this nonsense.

I find it remarkable that a software, programming change can't be done that will simply change the locking function from the OK button, to the camera activation button.  I can't believe that button would ever be randomly pressed twice because of how it is recessed.  And yet that button is easily accessible when grabbing the phone.

Go tell some programmer it can't be done, and then e-mail me about an hour later, telling me how I can get his update.

And for the LG Pro, while there have been 5+ pages of people listing complaints of the identical problem, I would bet for every person who took the time to find this thread, read through it, and register, there are probably a thousand who didn't.  This forum was on the second page of my google search, and I only kept reading because I believed there had to be a solution to such a dramatic problem.

Even though this is still one of my favorite phones, I agree with most of your points and I'm still trying to resolve the "Butt Dialing" Issue... 

As for the rebooting issue that was rosolved a while back, it requires swapping out the phone and Battery...  On some enV3s they didn't fight quite right and caused the battery connections to disconnect causing the phone to reboot.  I'm not sure if your phone is in or out of warranty, but I would call Verizon support (800) 922-0204 or LG Support at (800) 793-8896 and see if they can help you out.

Hi,

This phone has become a huge problem for me since it keeps sending TXT messages for which I am paying to VZ for nothing. It has dialed many numbers, even power off by itself due to butt dialing.

I had bought holster with phone and always keep it on the rightside by my belt. I just got a call from a friend asking me why I TXTed him? One time my daughter keep calling me and could not reach, when I reached home I figured it has shutdown itself.It keeps changing my display settings etc by itself.

I am now so concerend about this "butt dialing", I am going to switch to a different phone at the earliest oppotunity. LG ENV3 sucks and as I see LG cares less about all this complaints for over a year so there is no point waiting for any solution.

I just registered today post it here. I do sound bitter but this phone is nothing but a problem for me.

Thanks and Good luck everyone.

I have the Canadian Telus-provided version of this phone (so the Keybo 2). With this version, there is no 'click ok twice' setting (that I can find). Front menu -> key guard only has 3 options.. Lock now, Keyboard Timer, and Help. I can only set the timer, so it is EXTREMELY easy to unlock the keyboard and start dialing.

I, too, registered just to post on this forum. You see, I carry my phone in my front pocket. Today, while playing with my 2 year old son, I guess his feet pushed some buttons. As a result, I/he inadvertently dialed 911. Yeah, not cool.

So many ways to fix this! I would love just the ok-twice option, which would help slightly. And/or have any other key stop the sequence as the original poster mentioned. Or have an option to force the code-lock easier, or automatically. But, please, do SOMETHING! This is unacceptable.

Still no hope in sight.  I'm looking to switch providers and rid myself of this phone, and it looks like the Samsung Intercept at Sprint will be the winner.

In a few weeks, I'll be purchasing all new appliances for the home I'm purchasing.  LG isn't even in consideration, since it's painfully clear that I should have no expectation of post-sale support if there's an issue.

I just stumbled upon this topic because I was trying to find the lock code for my enV3. The lock code is set to the last 4 digits of phone number. For the people who are having the "butt dialing" issue this may help. You can only really lock phone from the menu with the phone flipped open. Follow these steps; Flip open phone; Menu; Settings & Tools; Phone Settings; Security; Enter Phone Lock Code (Try last 4 digits of your phone number); Lock Phone Now; Close Phone. Phone is now locked and you must hit OK either once or twice depending on your phone settings and then you must enter your 4 digit phone lock code before any dialing can take place. The 7 second locking is still in place.  I'm sure most of you having problems have gotten rid of your phones by now, but those of you who still own this phone, hopefully this resolves your issues, at least to some extent.