LG

Has anyone had any luck getting Verizon to replace/upgrade/switch phones WITHOUT paying more money or extending their committment?

LOL, you're new to the verizon wireless family, aren't you?

The way i ended up with my ENV3 is because I originally had a Samsung Alias 2 with the nifty morphing keyboard that started freezing up after about a week. I went back to verizon and told them about the problem and they offered me a swap for another Alias 2. I refused saying that it was obvious the technology was rushed to market and wan't going to get another just to have the same problem again. I argued with them for an hour and they still refused. They then told me if i wanted a new phone today i would have to drive to a store over an hour away because all the local stores were out of stock. I told them to engage in an unnatural act and they finally relented and let me switch to an ENV3, which was the exact same price, but they demanded the $35 fee for swapping phones. After another hour of arguing with the branch manager and causing a scene in the middle of a crowded store, they relented and waived the fee.

I love my Env3 but even using a belt clip and it set to Hit ok twice. It keeps doing teh "Butt Dialing" problem. Instead of some expansive and lengthy way to adjust that portion of the programming, would it not be easier to just to allow a keypad shortcut like most other phones. IE holding * or # for 3 seconds to activate the "Lock Phone Now" function. The long route to get to that function via opening the phone and going through several menu items just to get to it are a pain.

When you have young children, having to go through the lengthy process is not always a valid way to fully lock the phone. Please help save my sanity ( or at least what is left of it) because I do not want a different phone. Unless LG is willing to foot the bill for an upgrade.

Thanks in advance for taking the time to read.

For class, I would disable ALL my sounds on my Env3 and of course make sure its locked. The other day I heard music playing....then I realized its a song I have on my phone....then I realized its my phone playing music despite it having been disabled sounds AND locked.

It blows me away that LG ignores their customers on an issue like this. If I did that I'd be on welfare.
However, It is nice that they have a forum like this so the customers can help each other try to resolve LG's issues.
I feel bad for everyone that put their trust in LG and spent their money on the Env 3.
It's been long enough for a firmware update like they did with the Env 2.
Yeah, I'm a little bitter on this subject. Can you tell?

I can't wait till Verizon and Apple get together. Just sayin'

R-

Posted by victory on 04 Feb 2010 15:25 PM:

Pride has nothing to do with it. Verizon has you locked in for 2 years and if you get tired of their rushed-to-market phones before your contract is up they stand to make a lot of money. After suffering through a Chocolate II for two years and getting yet another LG phone through Verizon with critical flaws they refuse to address I'm just about done with both companies.

This is exactly why I am now on month 2 month with them since my contract expired, and i buy near new phones that are used and put them onto my account via the internet. I know control them.

Posted by Randog on 04 Apr 2010 11:17 AM:

It blows me away that LG ignores their customers on an issue like this. If I did that I'd be on welfare.

However, It is nice that they have a forum like this so the customers can help each other try to resolve LG's issues.

I feel bad for everyone that put their trust in LG and spent their money on the Env 3.

It's been long enough for a firmware update like they did with the Env 2.

Yeah, I'm a little bitter on this subject. Can you tell?

I can't wait till Verizon and Apple get together. Just sayin'

R-

Good Feed Back, thanks for the post... I am pushing these comments on to Management, hopefully it'll have some effect.

I've been now eligible for a new phone since last August, but refuse to give my money to LG and Verizon until there's a solution to this "butt-dialing" problem. I've been a fan of LG phones for years, and have only had one non-LG phone since I've had a cell phone. I'm disappointed at how this issue is being handled, and find myself searching for a new brand of phone that fits my needs as well as LG.

I understand your frustration and I don't blame you... I will get information out to the forum if and as soon as I hear anything.

Found this forum while searching to see if I've missed any more thorough way of locking the external keypad on the Env3. I already have it on the 'press ok', 'now press ok again' setting, but this is laughably easy to accidently unlock.

I generally keep my Env3 in my pocket. I often find the screen full of random digits or sitting in the bluetooth menu, notice there's mp3s playing from my pocket, or even find I've called people by accident. The last straw was yesterday evening when I got a call from the local sheriff's office asking if everything was ok, because I'd apparently butt-dialed 911.

Unfortunately, I've got the best part of 18 months to live with this particular handset. Just wanted to add to the noise in the vague hope that more noise equates to a greater chance of LG doing something about it.

I do appreciate your comments and I have passed them on... Thanks for the Post.

I registered just to reply to this topic. I am a police officer in NC, and I carry my env3 in a third party leather pouch on my duty belt. It seems like every day, several times a day, I pulled out my phone to make a call, only to discover that it had somehow turned itself off. A few times, I pulled it out to discover that I had called several gibberish numbers, and once or twice, I actually called people on my contacts list. I started carrying my phone in my front pockets, only to experience the same result. I have to agree with the other posters - the phone is too easily unlocked, and the "ok" button is set too high on the keypad. Also, I tried to replicate the conditions that keep causing my phone to power off, and discovered that mashing all of the keys at once with the palm of my hand often causes the phone to die, requiring a reboot.

Gimme some firmware fixes for this! Make the phone require two DIFFERENT buttons to be pushed in order to be unlocked, preferably not the highest set buttons on the handset.

I'm sorry for the frustration, but I really appreciate the comments. I'm doing what I can to bring this issue to light with those at LG who can help hoping I can get a response for the 70 Plus people who have mentioned the issue on this site, not to mention the other sites...

So you mentioned two issues.
1: The Phone Powering down: This is actually being caused by some of the Batteries that are just a fraction of a MM out of spec so they don't fit exactly tight and cause some the phones to Power Down. Verizon is aware of this and they have have a process in place to check and or replace the Battery or Phone.
2:The Unlock Button issue that some users are experiencing is indeed causing some frustration, and even though I didn't see it on my enV3, I hear your complaint and I'm doing what I can from my position to escalate the concern... Trust me, this will be the first place I post an answer as soon as I get one.

Keep the comments coming!

The key lock problem needs to be fixed. I pocket call all the time. I did some testing. It turns out that I can unlock my keypad by mashing keys randomly (purposefully avoiding the "ok" key). Is this an enV3 problem in general or an issue with my keypad?

Posted by Canoe on 04 Jun 2010 11:43 AM:

The key lock problem needs to be fixed. I pocket call all the time. I did some testing. It turns out that I can unlock my keypad by mashing keys randomly (purposefully avoiding the "ok" key). Is this an enV3 problem in general or an issue with my keypad?

If you read back in the thread, you'll see that there are, inexplicably, multiple key combinations that can unlock the keyboard.

Thanks for the Post... I am reporting ALL of these posts.

My previous phone had been an LG and I had serious problems with the volume never being loud enough. I thought the EnV3 would be better (based on reviews) and it is... but like other posters I've noticed this phone unlocks way too easily and to re-lock is too many steps. This has cost me countless fees for services that have been downloaded to my phone either by my butt or by my wee ones - who love phones and manage to get a hold of it no matter where I put it. I finally had to call Verizon and ask to have all downloads blocked.

My old LG phone had the option of adding the lock code by simply holding down the # key for a few seconds or auto-locked after a (selectable) short delay. If you can program it that way for one LG phone, why not this one?

Other than the lack of this feature, I have been fairly happy with this phone and would buy another if the next one works as well as this one and fixes the lock feature.

PS - This phone is actually fairly tough ... I drove over it once with my Toyota Corolla after dropping it in the snow... surprisingly it survived with little damage and still functions just fine!

Posted by LG Product Pro on 20 May 2010 13:17 PM:

I'm sorry for the frustration, but I really appreciate the comments. I'm doing what I can to bring this issue to light with those at LG who can help hoping I can get a response for the 70 Plus people who have mentioned the issue on this site, not to mention the other sites...

So you mentioned two issues.

1: The Phone Powering down: This is actually being caused by some of the Batteries that are just a fraction of a MM out of spec so they don't fit exactly tight and cause some the phones to Power Down. Verizon is aware of this and they have have a process in place to check and or replace the Battery or Phone.

2:The Unlock Button issue that some users are experiencing is indeed causing some frustration, and even though I didn't see it on my enV3, I hear your complaint and I'm doing what I can from my position to escalate the concern... Trust me, this will be the first place I post an answer as soon as I get one.

Keep the comments coming!

I experience both of these issues while carrying my Env3 in my pocket. I'm constantly having to turn my phone back on after I pull it out of my pocket just to make a call or check the time. Or sometimes I'll miss important calls because I'm unaware that my phone has turned off in my pocket. I've also called 911 multiple times due to "Emergency Mode" activating in my pocket.. and let me tell you they aren't happy when they call back and find out it was just due to my phone hitting some keys against my pocket. The phone dials random people in my contacts or just gibberish numbers all the time. Sometimes it even makes about 10 or 15 calls within a 2 minute period to random gibberish numbers that all last for 2-3 seconds. I've also had people listen in to my real world conversations because the phone dialed them when it was in my pocket. It changes settings, backgrounds, takes pictures... etc. I have to deal with this every day, all day long. And a belt pouch is not an option.

What is the process Verizon has to fix the battery issue? Can I just take it up to a Verizon store and have them give me a new battery?

>> What is the process Verizon has to fix the battery issue? Can I just take it up to a Verizon store and have them give me a new battery?
Yes just take the phone into your Corporate Verizon store and they will replace the Battery and I think they replace the phone as well... They can backup your old phone and restore it to your replaced one.

I stumbled across this forum today while searching for a solution to the "butt dialing" problem I have been having since I purchased my EnV3. After reading the nearly 4 pages of posts I see that there isn't one.

LG Product Pro - are you able to give us an update on the status of this complaint?

I too have had quite a few problems with this phone. It turns off on it's own quite a bit, this can be slightly fixed by making sure that the battery contacts are really clean, but this doesn't completely eliminate the problem. The unlocking is also really annoying, especially when it starts playing music in class.

But the main reason I posted this was to explain the multiple key press unlock thing that is going on. This is just how the keyboard works, when specific 3 buttons are pressed, a 4th is automatically pressed. You are essentially pressing 3 corners of a square, and the fourth key just happens to be the OK button. Here are all the combos that press OK. *7Send, 08Send, #9Send, *4^, 05^, #6^, *1v, 08v, #3v. You will notice a pattern if you do all of these.

But I do have to give my praise for durability. My phone has taken repeated slalom gate impacts, (plastic pole at 40 mph), because I keep it in my coat pocket while skiing. The only damage done is a little crack in the case.