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Mar 09, 2010 02:11 AM UTC

calaf49

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Help!! Suddenly Windows 7 (Ultimate, 64-bit, 8GB RAM) has stopped recognizing my handset when I connect it to the computer. I've tried reinstalling the driver (including downloading fresh copies) but nothing works. In addition, my phone locks up forcing me to remove the battery in order to reboot it. Anyone have any idea what's going on? I've been using Sync-Cell successfully w/ the phone for several months. This problem has occurred within the past week.

Mar 09, 2010 09:36 AM UTC

LG Product Pro

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Posted by calaf49 on 09 Mar 2010 02:11 AM:


Help!! Suddenly Windows 7 (Ultimate, 64-bit, 8GB RAM) has stopped recognizing my handset when I connect it to the computer. I've tried reinstalling the driver (including downloading fresh copies) but nothing works. In addition, my phone locks up forcing me to remove the battery in order to reboot it. Anyone have any idea what's going on? I've been using Sync-Cell successfully w/ the phone for several months. This problem has occurred within the past week.




When does your phone lock up? Is it when you have the phone plugged into your PC? Or just randomly?


Have you tried a different USB Port?


Have you tried Uninstalling the USB drivers and rebooting, THEN reinstalling? ... Not just installing over the top of the drivers that are already installed.



Have you looked in t he Device Manager (Or whatever it's called in Windows 7) to see if there are any conflicts with the USB Ports?



If you have another USB devices (other than Mouse or Keyboard)Can you try and temporarily unplugging them, just as a test.



Let me know.