LG

Hello, I have recently purchased an enV3. Due to problems with my VZW account, I cannot activate it for a few days. Anyway, I understand that the T9 word input method no longer memorizes words. While there are a lot of irate users, I am simply curious - was this intentional, and if not, will it be fixed? I'm just wondering, word memorization is not going to be fixed/added, I would prefer trading in the enV3 for another model that supports fully functional T9 (probably a VX8360) before it is too late. Thank you for your time.

I would like to know as well. I think this question very much deserves an answer. This phone is a messaging phone, but it lacks such a seemingly obvious feature. If this T9 problem was an accidental omission that will be fixed in the future I think many env3 users will be much less upset. However, if this was intentionally left out and will not be fixed I believe that I will be joining many who will be returning their phone.

This is a horrible mistake by LG. If I had know that this feature was left out then I would have most certainly purchased the Alis 2 over this piece of crap! Irate doesn't even begin to describe how this phone makes me feel. Never again will I EVER purchase an LG phone. Also, I have told everyone that I can that they should stay clear of the enV Touch and the enV3 if tey EVER plan on sending a txt message. The T9 on these two phones are leagues behind the basic flip phone that I purchased 4 years ago. LG should be embarrassed to ever release such a horrible phone as the enV TOUCH.

Posted by a_lipford on 02 Jul 2009 21:27 PM:

This is a horrible mistake by LG. If I had know that this feature was left out then I would have most certainly purchased the Alis 2 over this piece of crap! Irate doesn't even begin to describe how this phone makes me feel. Never again will I EVER purchase an LG phone. Also, I have told everyone that I can that they should stay clear of the enV Touch and the enV3 if tey EVER plan on sending a txt message. The T9 on these two phones are leagues behind the basic flip phone that I purchased 4 years ago. LG should be embarrassed to ever release such a horrible phone as the enV TOUCH.

I already returned mine b/c of the incompetence of LG to address this issue. The LG dude has ignored ALL posts concerning this for almost a month now. I will never purchase another LG again. They simply could care less about their customers. They have offered absolutely no explanation about this blunder. T9 is a complete disaster on this phone!

The really sad thing is that they have known about this since they introduced the problem back around November 2008 after they released a firmware update to the chocolate2 where the T9 was broken. VZW made LG aware of this in December 2008, and THEY HAVE DONE NOTHING! Now here we are with two new phones( actually 3 ) heavily marketed as messaging phones with a simple fundamental feature crippled!

It sure would be nice if LG would address this concern with their customers instead of ignoring every post concerning this!

BUT I SUGGEST THAT YOU TAKE THE STUPID POS BACK B/C LG WILL NOT ADDRESS THIS AND THEY DON'T CARE!

"stay clear of the enV Touch and the enV3 if tey EVER plan on sending a txt message"
Gee, the keyboard is pretty is pretty damn nice, as well as the 'just start typing to Reply' feature.

'Piece of crap' ? Really? I can assure you that this kind of flaming well get you nowhere. The Touch has barely been out a month. New firmware releases don't happen over night. Why don't you wait for the first update before you go off!

mx

I think the internal keyboard was a step back from the one on the voyager. Typing on it is much more cumbersome, now I do have big hands and that might be a part of it. But I loved the way the voyager keyboard felt, and never even open my touch to use any internal functions. But I am with everyone else on not saving the t9 words that is just dumb. Plus mine never saves t9 as the default txt entry mode. Some times it will be abc again and sometimes it will say t9 and wont be.

I am surprised about how long LG has known about this T9 issue and have yet to release a fix. I read about how to teach the phone words you would want T9 to know (type in "Abc" and then select "T9" when you are done typing the word), but eventually the phone unlearns the word within the T9 feature. Maybe somebody knows how to get into the T9 of the operating system to add words (which we should not have to do), but presently I do not know if this is possible.

Also, with regards to Sydman's issue at the end of their post - my phone too has several times said it was in T9 mode on the touch screen, and it was really in Abc mode.

In all I like the phone, but there are more than several problems with it.

/high fives LG for releasing a great phone... with issues.

WOW I AM SO NOT SURPRISED IN THE INCOMPETENCE OF THE LG PRODUCT NOOB TO ADDRESS THIS ISSUE AS OF YET!

this is also a problem with the new LG Glance phone. its very agrevating when you were used to it on a previous phone. one of the main reasons i stuck with an LG is because i liked the controls and it was easy to use.. going backwards doesnt make any sense at all!

"SURPRISED IN THE INCOMPETENCE OF THE LG PRODUCT NOOB "

So, do you think your flaming is going to generate a faster response? Not gonna happen! In addition, your post offers no useful information.

Has it occurred to you that the ' PRODUCT NOOB' has other issues on his/her plate? Or that LG is actually looking into this issue (as well as several others) an contemplating a solution ... at which time new information will be posted?

In the engineering process, firmware changes don't happen overnight Believe it or not, the current set of state of the art cell phones are small computers that happen to include voice (and more) communication capabilities, which relatively complex firmware/software to make all of these cool features happen.

This phone is barely 2 months old ... give it a break!

mx

This phone is barely 2 months old ... give it a break!

While I agree with you on the anti-flaming, I disagree with you on this part of your post. The phones were released barely 2 months ago.. but this feature has been included since the first LG phone I ever owned.

I'm rather surprised that there is still no official word on this matter. My 30 days are up, and I have not traded my phone for the 8360. I'm a bit worried that I should have, since LG seems to be avoiding this issue.

Why in the world would you bother to use a T9 for text entry when there is a QWERTY available on the phone? I would think this would sort of make T9 learning/entry a non-issue.

If LG left this feature out on purpose I suspect this may have been their reasoning. I don't know but it makes sense to me. I guess some folks need one-handed entry or maybe just don't want to change?

Also, I do believe Verizon has the final say on whether the software update for the phone can be discussed publicly.

M

Posted by MikeH on 22 Jul 2009 11:09 AM:

Why in the world would you bother to use a T9 for text entry when there is a QWERTY available on the phone? I would think this would sort of make T9 learning/entry a non-issue.

If LG left this feature out on purpose I suspect this may have been their reasoning. I don't know but it makes sense to me. I guess some folks need one-handed entry or maybe just don't want to change?

Also, I do believe Verizon has the final say on whether the software update for the phone can be discussed publicly.

M

Full T9 functionality has been included on both previous iterations of the enV, so it's inexcusable that it would be omitted on this version. I use T9 frequently for quick replies. The enV3 is one of verizons better phones - there's no reason that a free phone with a sub QVGA resolution should have better T9 support than it does.

In addition, the enV3 and the enV touch aren't the only phones being overlooked here. I've heard that the Glance is missing this functionality as well, and that phone doesn't have a qwerty board.

And yes, your final point is valid, but it's still very odd that LG has been skirting and avoiding this issue since the release of the phone.

RE: "I use T9 frequently for quick replies." (et.al")

>> "Why in the world would you bother to use a T9 for text entry when there is a QWERTY available on the phone?"

I have to agree. I cannot see the point of T9 when you have a full blown QWERTY keyboard ... especially with the instant reply feature. You touch a message, read ... open phone to expose keyboard ... and start typing. That's pretty quick as I see it.

mx

Posted by DatabaseMX on 23 Jul 2009 13:51 PM:

RE: "I use T9 frequently for quick replies." (et.al")

>> "Why in the world would you bother to use a T9 for text entry when there is a QWERTY available on the phone?"

I have to agree. I cannot see the point of T9 when you have a full blown QWERTY keyboard ... especially with the instant reply feature. You touch a message, read ... open phone to expose keyboard ... and start typing. That's pretty quick as I see it.

mx

Database, is the instant reply feature something I have to activate? When I'm reading a message on the touch screen and then I open the phone to expose the physical keyboard and I start typing, nothing happens. Am I doing something wrong? Thanks!

It appears that they have accidentally or knowingly disassociated the T9 user input DB with the T9 feature. I loaded up bitpim and added a few T9 words that way and even after adding then and then trying to type them into a message they still do not appear. So maybe you folks over there at LG should take a look into that and try to get this feature back up and running.

Thanks

JD

Found a temporary (at least i hope) way to get the words to add themselves to the T9 DB. You have to use the word in ABC mode a few times then when u switch to T9 it will be in there. Don't Know for how long but i tried it just now and it worked that way. ill shut phone off and see if it saves the word.

Another problem i noticed with the T9 is when you finish typing a word. if the word isn't selected anymore and you go back to the word to change it by hitting next it won't work. you have to delete the entire word and retype it then hit next to change it. for example typing the word wasn't when you enter wasn't it shows wasm't and when u hit next to change it to next word it only changes the ('t). That something else you might want to look into

Thanks Again

JD

Posted by DatabaseMX on 23 Jul 2009 13:51 PM:

RE: "I use T9 frequently for quick replies." (et.al")

>> "Why in the world would you bother to use a T9 for text entry when there is a QWERTY available on the phone?"

I have to agree. I cannot see the point of T9 when you have a full blown QWERTY keyboard ... especially with the instant reply feature. You touch a message, read ... open phone to expose keyboard ... and start typing. That's pretty quick as I see it.

mx

I can't agree with this. Regardless of the reason, there are many dissatisfied customers who expected the usual inclusion of T9 word with an expandable dictionary. I, for one, use the front screen often. Sometimes I need to be able to input text one handed, and sometimes I just prefer to.

Saying that the T9 issue is a non-issue due to the qwerty keyboard is just ridiculous. T9 has been included on both previous enV models. In addition,

I am very disappointed with the way LG as a company is dodging any T9 complaints. After multiple pointless emails, I came to this forum hoping that the LG Product Pro or an LG employee or similar could offer some insight to this issue, though I appear to have been wrong.

I also think that this thread should stay more on topic - regardless of whether the phone has a qwerty board or not, a vital feature has been omitted for seemingly no reason.

I been looking at this thread, and did some research on the issue. Everyone should take a look at the following Howards Forum post, and please notice the date on it! 12-23-2008. In reading the thread, apparently as described above that LG did cripple this very basic feature when the release of the chocolate2 V4 software, and Verizonwireless stated that they made LG aware of this issue.

http://www.howardforums.com/showthread.php?p=12095953&highlight=Jack+DelloStritto#post12095953

This issue was also brought up a very long time ago, but like everyone here seems to agree HAS NEVER BEEN ADDRESSED!

That is simply not right. As stated several time in here this feature has been around for a LONG time, and the fact that they got other things on their plate is really not valid since the question has been dodged so many times and been a fundamental feature for years. I agree with everyone that this issue needs to be addressed and promptly fixed or RECALL the phones!

Also, the Lg Product Pro did finally answer this, however all he said was he was going to take a look into it for everyone, that was 12 days ago. see post below.

http://www.lgcommunity.com/forums/aff/6/aft/4829/afv/topic.aspx

I had taken my Touch back b/c of the refusal to address the problem since I see no future of this problem actually being corrected by LG to be quite honest ( my opinion ) I will be surprised if they do since the question has been dodged so many times

I appreciate the feedback. LG is aware of the issue and is addressing it. Stay tuned.