LG

Posted by Giblet on 10 Jul 2010 12:39 PM:

All my siblings and I have an enV Touch and before we all got the version 8 and version 9 updates none of us had the phone shutdown unexpectedly for no reason. Now we all have problems with the phone just shutting off completely without any sound or warning at least once every other day. Version 7 of the firmware was the most stable firmware for this phone and I absolutely loved it. Also, my phone reboots for no reason when I enter the Verizon App Store sometimes. Since the phone got the new browser I also had the phone restart when browsing the internet. This phone is good but plagued with bad bugs and crappy firmware updates that make it less stable than it was before.

That's disappointing... How old are your enV Touches? How many phones are rebooting or powering down? This problem only started after you updated them to Ver 08 or 09? I would contact Verizon Customer Service or LG Support to see if you can get them fixed... I'm not sue if it's just the update or if it's the update with the hardware.

LG Suport can be reached at: (800) 793-8896

Posted by andunn on 10 Jul 2010 09:31 AM:

This phone is garbage.... in my opinion of course. It has great potential, but neither Verizon nor LG are willing to take the time to go through the software and fix it properly. Why? Because it takes a lot of money to go through the line of software coding. Plus this phone is starting to near the end of it's life cycle so why dump money into a phone when production is going to stop sometime down the road. This phone was rushed to the market when it first came out and people are still experiencing the same issues as when it was first launched. Truly sad.... I love how "some" people on this board are shocked to read that this phone reboots randomly for no apparent reason or say rebooting is not normal. I laugh whenever I read this. Have you read the reviews on the Verizon Wireless website for the past 6-8 months or gone to the Verizon forums? Not a single day goes by where I don't see/read an issue with this phone.

I personally will not buy an LG product (phone, tv,.....) after my experience with this phone and I'm not the only one that feels this way. LG is and has been hurting their reputation with this phone for not fixing it. Oh, and don't even get me started on LG's/Verizon's super secretive "I/We can't post software release notes to tell you what has been fixed" even though just about every other major phone manufacturer lets the public (a.k.a. the consumer) know what is being addressed/fixed in a firmware/software update. I have a feeling we will see a few more software updates for this phone that will add new features and fix a few minor bugs, but not fix the existing major ones that have plagued this phone since it was first introduced.

Seeing as how the major issues will apparently never get fixed for this phone. Hopefully LG/Verizon will take the time to get it right if/when they release and enV Touch 2. I mean if they don't after all the issues that are listed here, on Verizon's website, and on multiple internet sites then LG has got some serious issues in their R&D department.

Good Comments, thanks for taking the time to post. Your comments are being passed on to Development and even though I don't have anything tangible to prove it, they are making a difference for our users... We have already had a management shakeup in Quality and improved processes put into place. Plus I am working on the Lack of Communication issue. It won't be fixed over night, but your comments help!

I will let you know when I hear about an update for the enV Touch.

Unfortunately I will be returning our phones, new phones are still shutting off, screens stay black when unlocking them. Have loved LG from the VX7000 to the 8100 to the first chocolate to the Voyager and now...

Posted by Joneser2006 on 13 Jul 2010 18:07 PM:

Unfortunately I will be returning our phones, new phones are still shutting off, screens stay black when unlocking them. Have loved LG from the VX7000 to the 8100 to the first chocolate to the Voyager and now...

I'm sorry to hear that, and I do apologize.... Let me know if you have any other questions.

I am sure that the most recent firmware updates (version 8 and 9) are the cause of the phone spontaneously shutting down sometimes. The proof I have is very simple. I have 4 siblings who have an enV Touch and I also have one. Whenever a new firmware comes out I take all of
them to the local Verizon Store to get them updated. Ever since firmwares 8 and then 9 were loaded onto the phone the phones just shut down sometimes without any sound or warning. There is no shutdown sound or display of the Verizon logo. The phone just shuts off and the
reason this is annoying is because sometimes I wont notice the phone is off until a while has passed. Now if I was the only one with this problem then I would probably blame my phone but 3 out of 5 have confirmed the shutdown issue on multiple occasions and that is with me
included. Now bear in mind that when firmware 7 was loaded on the phones none of use had the spontaneous shutdown bug. Also, the phones are not hand me downs (they were new) and they are all about one year old. Another bug is that the phone sometimes shuts down when on the
browser which is understandable since some web pages may crash the phone but still unacceptable. Sometimes I try to enter the games download section or the browse and download section and the phone just reboots! I can confirm that with version 7 firmware a lot less
rebooting was going on and out of all the firmwares that are currently released version 7 was my favorite. That firmware had the least amounts of reboots if any at all. With all the rambling I am doing about how version 7 was my favorite you are probable wondering why I
don't go to the Verizon store and ask them to load up my enV Touch with that firmware. The reason is very simple. I love the new browser way too much to ever consider going back. I just hope that the upcoming version 10 firmware will kill all these persistent bugs that
seem to be hampered out and then they still manage to appear. Version 7 firmware killed a lot of bugs that plagued the phone only for them to come back in version 8 and 9. By the way the enV Touch, even with all of the bugs is still very good but future updates can make it
so much better.

P.S. There might be a small chance that these bugs are caused by bad hardware but it is highly unlikely since many people can observe the same problem over and over again only with the latest updates. If it were a hardware only issue then the problem would have always existed no matter which firmware was used. Since firmware adds or removes the problems with this phone it has to be faulty firmware.

I have reported your comments to Development and I will create an internal incident report as well. I know this has been happening for awhile, I'm hoping to get a resolution answer soon.

I'll post if I hear anything.

My enVtouch keeps shutting itself off. It doesnt seem to happen at any time in particular...just random. I find it especially frustrating while on the internet. I have updated with no change in the amount of shut-offs. I am especially annoyed by the problem because it is not a $20 tracphone. I WANT MY MONEYS WORTH !

Posted by humboldt aztec on 19 Jul 2010 21:58 PM:

My enVtouch keeps shutting itself off. It doesnt seem to happen at any time in particular...just random. I find it especially frustrating while on the internet. I have updated with no change in the amount of shut-offs. I am especially annoyed by the problem because it is not a $20 tracphone. I WANT MY MONEYS WORTH !

I'm sorry to hear about the Shutdown issues, it is frustrating especially it happens without warning. How long have you had the Touch? Have you tried pulling the Battery and cleaned the Metal contacts on the battery and the inside the phone it's self? Try using a swab or something soft along with a SMALL amount of Alcohol on the swab and rub the contacts to see if there is any dirt or contaminants on them.

Have you tried Customer Service? I'd give them a call to see if they know of a solution or can help you out. (800) 793-8896

Let me know what you find out.

Sadly turning off and rebooting is notorious for this phone. Just look at some of the original reviews for this phone. It was happening even with early software updates and not just the later ones. It is nice that you are trying to help, but I'm sure you, LG, and Verizon are well aware of the problems for this phone. However, users have been complaining ever since this phone was released (again read some of the original reviews) if you don't believe me. It's either a software issue, a hardware issue, or both trying to work together that is the real problem, but no one will admit to this.

Posted by andunn on 21 Jul 2010 09:54 AM:

Sadly turning off and rebooting is notorious for this phone. Just look at some of the original reviews for this phone. It was happening even with early software updates and not just the later ones. It is nice that you are trying to help, but I'm sure you, LG, and Verizon are well aware of the problems for this phone. However, users have been complaining ever since this phone was released (again read some of the original reviews) if you don't believe me. It's either a software issue, a hardware issue, or both trying to work together that is the real problem, but no one will admit to this.

Yes, and I apologize for the issues you are seeing... I haven't forgotten and I'm trying to get an update as to what can be done. The good news is that Communication is gettng better and at least I now meet weekly with those who can effect change...

I love the enV Touch and I hate to see the problems that have been reported.... I still owe a couple other Forum users an answer, so let me see what I can do.

I got my enV touch almost a year ago, and it worked completely fine until about a month or so ago. It doesn't matter what I'm doing, it turns off whenever it wants to. Just a few minutes ago I was typing a text, and it just went black. It turned itself off. It also turns off by itself when I'm not even doing anything. It'll just be sitting on the counter and the next time I go to look at it, it's turned off, with a full battery.

A resolution for this problem would be great. Until then, guess I'll be paying a visit to my Verizon store.

Posted by colorcity on 23 Jul 2010 00:29 AM:

I got my enV touch almost a year ago, and it worked completely fine until about a month or so ago. It doesn't matter what I'm doing, it turns off whenever it wants to. Just a few minutes ago I was typing a text, and it just went black. It turned itself off. It also turns off by itself when I'm not even doing anything. It'll just be sitting on the counter and the next time I go to look at it, it's turned off, with a full battery.

A resolution for this problem would be great. Until then, guess I'll be paying a visit to my Verizon store.

Sorry about the trouble... I'd recommend that you contact LG or Verizon Support before your year is up... LG can be reached at (800)793-8896 and Verizon #611 from your phone...

Good Luck

Another Update
My 09 enV Touch has begun to power off/on more frequently when working online. I recently had to replace my extended battery (got hot when charging). but don't think that the battery is causing the problem. Talked extensively with Verizon today and they are sending out another new phone to replace this one. I really like the enV Touch (best 'non-smart' multimedia phone on the market), and hope that the much-rumored version 10 is made available soon.

This phone has been having issues with rebooting/turning off since software version 3. If you think a new software version (in this case 10) will help, I wouldn't count on it. I do think they will come out with a few more updates here and there (the Voyager got 14 I believe), but the major issues will probably not be fixed. Instead they will add a few new features here and there and hope for the best.

I've had this same issue with a Dare, enV3 and currently have the same problem with my Chocolate-Touch.
This is a common problem with all recent LG phones, at least the ones on the Verizon network.

I have been dealing with it on my Choc-Touch because I just don't like the whole exchange process. But I finally got tired of it, and reported the problem and they sent me a replacement, which actually arrived today. I will try it out without much hope of it not having the same problem.
My hope is that even if the replacement has the same problem, I can get it replaced and then once more, and after that they will offer to replace with a different phone. And when they do, I will most likely get a non-LG phone.

The only phone out of these three that I liked well enough to put up with the random shutting down was the enV3, which I regret exchanging now at this point. But it was just a great phone in spite of this annoying problem.

I think the enV3 and enVTouch use some of the same software and coding which is why we see random rebooting/shut offs with these phones. Trust me we will just have to learn to deal with it as LG will probably not invest the time, resources, and money to go through the lines of code to fix the problems.

Posted by andunn on 05 Aug 2010 20:33 PM:

I think the enV3 and enVTouch use some of the same software and coding which is why we see random rebooting/shut offs with these phones. Trust me we will just have to learn to deal with it as LG will probably not invest the time, resources, and money to go through the lines of code to fix the problems.

The enV3 Power issue was due to the Battery not fitting properly... Verizon is taking care of those... The enV Touch looks to be a software issue, and there is an update coming to resolve it. I have kept quiet because I still don't have a time frame for when it will be released... But I am watching the status closely. As soon as I hear anything I'll let you know.

Posted by LG Product Pro on 06 Aug 2010 09:41 AM

Posted By andunn on 05 Aug 2010 20:33 PM:
I think the enV3 and enVTouch use some of the same software and coding which is why we see random rebooting/shut offs with these phones. Trust me we will just have to learn to deal with it as LG will probably not invest the time, resources, and money to go through the lines of code to fix the problems.

The enV3 Power issue was due to the Battery not fitting properly... Verizon is taking care of those... The enV Touch looks to be a software issue, and there is an update coming to resolve it. I have kept quiet because I still don't have a time frame for when it will be released... But I am watching the status closely. As soon as I hear anything I'll let you know.

And in your opinion, is this random rebooting/shutting off related to the failure of the enV Touch (at least mine and some others') to properly delete its browser history???

Thanks for the update LG! I'm sure there is another software update in the works. Whether or not it fixes the issues that have plagued this phone for so long remains to be seen...

Posted by andunn on 06 Aug 2010 17:04 PM:

Thanks for the update LG! I'm sure there is another software update in the works. Whether or not it fixes the issues that have plagued this phone for so long remains to be seen...

In my opinion it seems the two could be related... There will be a Patch for the enV Touch and the Ally at some point, that hopefully resolve this for both phones.