LG

I've had it for around 2 months now. Worked good for awhile but now it keeps on turning itself off and it starting to get really annoying. It will just turn off without warning, it's in good shape and I haven't damaged it. Anything I can do about it?

That's unfortunate, and not normal.... I would contact your Local Verizon store and see if they will swap it out for you.

Let me know what they say.

Yes, mine started acting erratically including shutting off and not recognizing the memory card when storing. I returned it and the new one has worked well for almost a year.

Posted by Sme11thegl0ve on 03 Jun 2010 00:03 AM:

I've had it for around 2 months now. Worked good for awhile but now it keeps on turning itself off and it starting to get really annoying. It will just turn off without warning, it's in good shape and I haven't damaged it. Anything I can do about it?

have you had a chance to get it into your local Verizon Corp location?

Mine and my wife's EnV Touch restart when looking at pics on the web browser...annoying.

I went through 4 envy touches.. All would shut off.. I finally got verizon to switch mine out with a completly new phone. I got the LG Ally and love it!

Posted by Joneser2006 on 12 Jun 2010 22:03 PM:

Mine and my wife's EnV Touch restart when looking at pics on the web browser...annoying.

How long have you had the enV Touch? Do you know what software version your phone is using? You can find this by going to the Settings Menu>> Phone Info>> The second item in the menu is SW/HW Version, select it and the top line will be [SW Version] It should be something like "VX11KV09" The last three characters will tell what version you have "V09" means that this phone has version 09 which is the latest... If your phone isn't running V09 then I would recommend that you visit your local Verizon Corporate store and get it updated to see if it helps.

Thx for your reply

They both have version V09, we rec'd them towards the end of May '10. I think it may have something to do with the browser trying to load pics. The phone will reset and no history of the web page is listed in the history of the browser. Odd

Posted by Joneser2006 on 20 Jun 2010 23:55 PM:

Thx for your reply

They both have version V09, we rec'd them towards the end of May '10. I think it may have something to do with the browser trying to load pics. The phone will reset and no history of the web page is listed in the history of the browser. Odd

Yes that is odd... The Browser is actually a new Browser that replaced the original one starting with Ver '08' So it shouldn't have any issues. Does this happen with every site that has pics on them, or is it specific sites that seem to cause problems? Is there anything at all in the Browser History? If so have you tried clearing all of the data from the Browser?

My wife has problems with Facebook pics, I have problem with sports site pics. My browser history captures all my visited sites (as far as I can tell). I have cleared browser data and have had the phone still reset.

The problem seems to be centered when clicking on the pics themselves, not the pages that have pics embedded in them.

Posted by Joneser2006 on 21 Jun 2010 16:20 PM:

My wife has problems with Facebook pics, I have problem with sports site pics. My browser history captures all my visited sites (as far as I can tell). I have cleared browser data and have had the phone still reset.

The problem seems to be centered when clicking on the pics themselves, not the pages that have pics embedded in them.

Ouch... Have you tried resetting the phone? You do this by pulling the battery out while the phone is turned ON (Not charging, but turned on) Leave it out for a minute or so... This clears temporary memory and forces the phone to reload it (No Personal Data will be lost)

I see where you have cleared the Browser History, have you done cleared the Personal Data? under options, with the Browser Open, do you see an option to Clear Personal Data?? I apologize, I'm in meetings and don't have my enV Touch in front of me so I don't remember the exact wording... If you have already done this or if this doesn't work, then unfortunately it's probably time to contact Verizon or LG Support, what you are seeing isn't normal.

Update...

Contacted Verizon support and they will be sending a NEW phone as I was within the first 30 days of ownership. Rep stated that this resetting problem was fixed in version 8 software and was unaware that version 9 had this problem (possibly was fixed but has re-appeared). Will follow up with issue, if it has been fixed.

I've had V.05, V.08, and now V.09--all three versions have this shutoff problem. My V.09 does it usually after I delete browser history data and try to open another Web site. Yes, it's annoying. but not the problem that I recently posted about history data reappearing when restarting a new browser session. You might try a full restore by going to the phone security menu in Tools and Settings. Remove your memory card first just for precaution.

It would be interesting to see if a full reset will help... Please let me know.

This shutoff problem was fixed, I was told by both VZW and LGE tech people, with the version 08 release. That was true for the first three months of my last update to version 09. Now, I've gotten use to it and it doen't bother me so much anymore. Battery removal, OTA reprogramming, factory reset, and full restore do not fix the problem. It's probably just bad karma!

This just occurred to me as I was expecting my enV to automatically shut off and it didn't. Maybe, we're not allowing the processor enough time to 'catch a breath' between certain tasks that may be more data intensive than some others. Like other speed-racers, I tend to push phones and computers to the max and, depending on processor models and processing speeds, data transfer 'hiccups' do occur--usually when you least expect.

Wife's new phone still resets. Mine hasn't, I haven't accessed photos on web.

Posted by Joneser2006 on 02 Jul 2010 22:36 PM:

Wife's new phone still resets. Mine hasn't, I haven't accessed photos on web.

Hum, interesting... Has your wife been viewing Photos on the Web? Is this when it restarts?

This phone is garbage.... in my opinion of course. It has great potential, but neither Verizon nor LG are willing to take the time to go through the software and fix it properly. Why? Because it takes a lot of money to go through the line of software coding. Plus this phone is starting to near the end of it's life cycle so why dump money into a phone when production is going to stop sometime down the road. This phone was rushed to the market when it first came out and people are still experiencing the same issues as when it was first launched. Truly sad.... I love how "some" people on this board are shocked to read that this phone reboots randomly for no apparent reason or say rebooting is not normal. I laugh whenever I read this. Have you read the reviews on the Verizon Wireless website for the past 6-8 months or gone to the Verizon forums? Not a single day goes by where I don't see/read an issue with this phone.

I personally will not buy an LG product (phone, tv,.....) after my experience with this phone and I'm not the only one that feels this way. LG is and has been hurting their reputation with this phone for not fixing it. Oh, and don't even get me started on LG's/Verizon's super secretive "I/We can't post software release notes to tell you what has been fixed" even though just about every other major phone manufacturer lets the public (a.k.a. the consumer) know what is being addressed/fixed in a firmware/software update. I have a feeling we will see a few more software updates for this phone that will add new features and fix a few minor bugs, but not fix the existing major ones that have plagued this phone since it was first introduced.

Seeing as how the major issues will apparently never get fixed for this phone. Hopefully LG/Verizon will take the time to get it right if/when they release and enV Touch 2. I mean if they don't after all the issues that are listed here, on Verizon's website, and on multiple internet sites then LG has got some serious issues in their R&D department.

All my siblings and I have an enV Touch and before we all got the version 8 and version 9 updates none of us had the phone shutdown unexpectedly for no reason. Now we all have problems with the phone just shutting off completely without any sound or warning at least once every other day. Version 7 of the firmware was the most stable firmware for this phone and I absolutely loved it. Also, my phone reboots for no reason when I enter the Verizon App Store sometimes. Since the phone got the new browser I also had the phone restart when browsing the internet. This phone is good but plagued with bad bugs and crappy firmware updates that make it less stable than it was before.