LG

June 16 I bought a LG Ally. Over the past few weeks it has been turning itself off and on. Got so bad it was doing it 10 times a day or more. After 2 calls to tech support, The Verizon store replaced it. The replacement phone did the same thing but worse. Today I received my 3rd ally and it too has done the off and cycle. Been through master resets to no solution. Very frustrated. The phone in general is nice I just want it to work. Any ideas. Only common factor is the LG charger.

Posted by tbmart2 on 27 Jul 2010 22:16 PM:

June 16 I bought a LG Ally. Over the past few weeks it has been turning itself off and on. Got so bad it was doing it 10 times a day or more. After 2 calls to tech support, The Verizon store replaced it. The replacement phone did the same thing but worse. Today I received my 3rd ally and it too has done the off and cycle. Been through master resets to no solution. Very frustrated. The phone in general is nice I just want it to work. Any ideas. Only common factor is the LG charger.

Ouch, this isn't cool... What part of the Country do you live in? DId you ever have your Phone Number with Alltel, before Verizon? If I could get you to EMAIL me your MEID that will help. I will report this and that might be good info to have. But I am looking into why you would have 3 in a row that failed. All I can think of is that they came from the same batch.

Webmaster@lgforum.com

Thanks in advance

thanks for post. original provider was Sprint; however now been on Verizon for several years. Yes 3 Allys in a row. 1st 24hrs it power cycled itself a bunch. During work today none:/ I will keep a eye on it and see how it does for then next few days.

Would not feel comfortable giving my MEID out and my email. Sorry. Suggestions welcome.

other info worth while. 1st time I called tech support at Verizon they were shocked. "Never heard of such a thing". 2nd time I called Verizon, "I've heard this before, infact my last customer had the same exact problem, same phone.

Posted by tbmart2 on 28 Jul 2010 14:44 PM:

thanks for post. original provider was Sprint; however now been on Verizon for several years. Yes 3 Allys in a row. 1st 24hrs it power cycled itself a bunch. During work today none:/ I will keep a eye on it and see how it does for then next few days.

Would not feel comfortable giving my MEID out and my email. Sorry. Suggestions welcome.

No worries that's very understandable, and I hesitate to ask over an open forum, that's why I suggested email, but that's not much better... If this persists we'll look into getting them from Verizon directly..

In situations like this sometimes it helps if we can capture a unit or two that's experiencing the problem...

* What version of Firmware was in these Allys?? Did they all have Ver 8?

* Did you replace these through the store or from the Customer Service Center?

Let me how How it goes.

I too have had the same problem on 3 phones. The difference is that the phone I get is version 6 and the phone pops up an update screen that updates the phone to version 8. That is when the power cycling starts. I have found that the update is what causes the power cycling. I have not updated my new Ally and I have not had any issues. The pain is that every 30 min the phone pops up with a prompt to update the phone. If I am typing a text I could easily hit the update option by mistake. That happened on phone #2.

I have called both version and Lg on a few occasions and still have not gotten an answered for my problem other than don't update.

Posted by MATTHOH on 24 Aug 2010 13:48 PM:

I too have had the same problem on 3 phones. The difference is that the phone I get is version 6 and the phone pops up an update screen that updates the phone to version 8. That is when the power cycling starts. I have found that the update is what causes the power cycling. I have not updated my new Ally and I have not had any issues. The pain is that every 30 min the phone pops up with a prompt to update the phone. If I am typing a text I could easily hit the update option by mistake. That happened on phone #2.

I have called both version and Lg on a few occasions and still have not gotten an answered for my problem other than don't update.

Very frustrating... I can tell you that we are working on a solution and we're hoping to have available 'soon' I don't have a specific date for you, but it is coming. I'm sorry for the inconvenience, and I'll keep everyone posted as soon as I hear any news.

Hey MATTHOH!
My LG ALLY was doing the same thing! I too, am on ALLY #3, and like yourself, I figured out that the problem with my phone was the UPDATE!!! Version 8 caused my battery life to decrease more, my phone lagged alot worse, and it kept rebooting itself! But this 3rd ALLY is Version 6, and I don't have any of those problems any more! Its just a little annoying having to click "INSTALL LATER" every 30 minutes But I just love this phone, I don't want anything else!

Can't wait for an update that actually fixes, and improves your phone, rather than make it worse!

Yeah, I have read complaints about the same issue on the Verizon forums. It's obviously a software issue and they apparently are using the same software developers as the enV Touch....

In case no one got that or is wondering why I bring that up it's the fact that the enV Touch is notorious for the same thing and even after a year of being on the market it still happens. This is with multiple software updates for it as well. Not to sound pessimistic, but I honestly wouldn't hold my breath for a fix anytime soon, if at all....

To everyone experiencing this issue;

I ask that you please call LG direct to log a complaint. Their number is 1-800-243-0000 pick option #1 for customer service, then #4 for mobile phones, then #1 for smart phones. Each time I have called the LG reps tell me they have never heard of this issue. The more people call the better chances of it getting fixed. Until then avoid updating to version 8.

Posted by MATTHOH on 26 Aug 2010 07:31 AM:

To everyone experiencing this issue;

I ask that you please call LG direct to log a complaint. Their number is 1-800-243-0000 pick option #1 for customer service, then #4 for mobile phones, then #1 for smart phones. Each time I have called the LG reps tell me they have never heard of this issue. The more people call the better chances of it getting fixed. Until then avoid updating to version 8.

They are tracking these issues, and your calls will help them as they push for a solution as well... Just be nice to them, it's not there fault. :-)

mine does this at least 3 times a day since the latest update lol - not a big deal just annoying cuz usually I am in the middle of a call or doing something on the phone.

Someone told me there is a recall out there for LG phones that are having shut off issues. Is this true? If it is, what phones are being recalled and what are they doing about it?

Posted by Tnnisace on 26 Aug 2010 19:04 PM:

Someone told me there is a recall out there for LG phones that are having shut off issues. Is this true? If it is, what phones are being recalled and what are they doing about it?

It was for the enV3 that was having power cycling issues. It turned out to be an issue with how the Battery fit the Back of the phone. Since the Battery was also the back cover it was just a hair undersized (About the thickness of a paper) and it was loose enough it could momentarily loose good contact with the Battery contacts and cause the phone to either power down or power cycle.

Posted by LG Product Pro on 27 Aug 2010 07:46 AM

Posted By Tnnisace on 26 Aug 2010 19:04 PM:
Someone told me there is a recall out there for LG phones that are having shut off issues. Is this true? If it is, what phones are being recalled and what are they doing about it?

It was for the enV3 that was having power cycling issues. It turned out to be an issue with how the Battery fit the Back of the phone. Since the Battery was also the back cover it was just a hair undersized (About the thickness of a paper) and it was loose enough it could momentarily loose good contact with the Battery contacts and cause the phone to either power down or power cycle.

Ah ha...ok. Ty.

Have any of you tried to do a factory reset after getting the update? This may or may not help but it did solve a lot of issues with my Ally.

I (for now) have jumped ship on the Ally. Someone had a basically brand new Env3 that is letting me try it out b/c she got a new phone as a bday present. It seems to me the more technologically advanced a phone gets, the more problems it's succeptable to. I don't use even half the stuff on the Ally that is has. I text, make phone calls, and probably don't need the unlimited data plan b/c I think all phones have crappy online browsing I don't care what the phone is. So, I've simplified life. So far the Env3 works great. It doesn't have any shut off problems, and I love the texting. Plus the battery lasts forever. Wish I'd have kept it simple when I went in for a new phone...

I have done the "factory reset" several times and it has not changed anything. Furthermore the so called "factory reset" is not as advertised. After doing the reset I found that some apps and setting that I did where still on the phone. Either way I have returned two Ally's and my wife has returned one. We both have an Ally and have not updated. Without the update the phones work great.

It is up to LG to acknowledge there is an issue with the update and fix it. When I call to check in on the status of the issue I am told over and over again that LG is not aware of this problem. That is BS. I have called 5 times in 2 months plus I have read countless other forums explaining the problem. Either the reps I speak to do not log the complaints or LG is just flat out ignoring the problem. I strongly suggest the Motorola Droid. My in-laws have it and it works great. I just wish I had gotten it instead of letting the sales rep talk me into this Ally.

Posted by MATTHOH on 30 Aug 2010 20:27 PM:

I have done the "factory reset" several times and it has not changed anything. Furthermore the so called "factory reset" is not as advertised. After doing the reset I found that some apps and setting that I did where still on the phone. Either way I have returned two Ally's and my wife has returned one. We both have an Ally and have not updated. Without the update the phones work great.

It is up to LG to acknowledge there is an issue with the update and fix it. When I call to check in on the status of the issue I am told over and over again that LG is not aware of this problem. That is BS. I have called 5 times in 2 months plus I have read countless other forums explaining the problem. Either the reps I speak to do not log the complaints or LG is just flat out ignoring the problem. I strongly suggest the Motorola Droid. My in-laws have it and it works great. I just wish I had gotten it instead of letting the sales rep talk me into this Ally.

Humm, Not good...  I'm not sure who you talked with, Verizon or LG Support, but we are very much aware of the Rebooting issue with the Ally.  Now it's just getting the update out to everyone to help out.  I am working on getting a time frame when we can expect the update...  I will keep everyone posted.

That sounds good. The reps I spoke with were with LG. The version reps were even less helpful. The last LG rep told me I could send my phone in to be looked at. However that poses a problem because that is the only way I can be contacted. I will await word on an update fix.