LG

Went to the sprint store to get a new lotus as my screens went out after having it for only 7 months. Sprint was very helpful, only the refurbished replacement phone I recieved has scratches on the front! The one I turned in looked brand new. I was told that my year warranty doesnt start over with this refurbished phone so if it malfunctions when my year is up I am responsible for repairs. According to the "Pro's" on this site this is not a common problem with the lotus therefore LG doesnt have to own up to it, but that is not what I was told by the techs at sprint. They think this is a pretty common problem with the Lotus and I dont think Sprint should carry this phone anymore.

Hi Lea,
I want to thank you for your candid and honest post LG developers are taking a look at this issue right now. We are aware of the issue and are looking into steps to resolve this issue. Your refurbed unit should not have scratches on it and Sprint (I am sure will swap that). Please stay in touch with me about your status as I will reach out with any updates with this situation.

The point is LG should not be "honoring" their warranty by replacing defective phones with refurbished phones. I want a new phone and I want the warranty extended to one year on the New phone! I was told by sprint that even though I rec'd a refurb that it was still under my original warranty, which only has about 5 months remaining. How can you do that esp since it is a refurbished unit with obvious wear! UNBELIEVEABLE!

I too have experienced the same problem mine is only 3 months old. Its upsetting that i pd for a new phone and received a refurbished phone in place of it especially when its not my fault. Lg needs to fix these lotus phones too many people having same problems with them. Maybe they need a classaction suit on this.