LG

I have a week old VM Rumor Touch. This phone has so much potential, but the issues with it need to be fixed. It is buggy to the point of looking more like an internal beta than a public product.

Some of the issues I'm seeing:

Random power down/restarts as often as every 5 minutes

Gps must be disabled to play a youtube video

With gps disabled youtube works 25% - click same video 5X before it will work

Email app notification only works intermittently

Email app occasionally freezes phone on exit

Email app occasionally restarts phone on exit

Email app occasionally freezes opening

Email app send to background - closes after 1-2 minutes - won't stay running

Google maps gps function works intermittently

Google maps restarts phone on exit

Google maps freezes occasionally on exit

Notification light blinks green, sometimes goes red with messages, sometimes stays green

Media player send to background isn't an option (saw youtube reviews showing this as working?)

Send picture results in "over size limit" about half the time

Predictive text entry - lists random combinations of letters, any way to edit?

ok.... now that I've ranted....

My phone is firmware version VM510PV5

I have seen the sprint version of this phone as version 7. I would assume these issues have been corrected with the firmware update? The problem is that the LG mobile update software won't recognize the VM510 phone.

I contacted VM support & very explicitly asked them about the option to update the firmware on my phone, & their automatic response was to send me a replacement refurb - unknown firmware version - phone to replace my brand new phone. Getting a refurb with the same firmware accomplishes nothing more than me getting rid of a phone I know the history of. Their support has no concept what I'm referring to when I mention a firmware update.

Please, please, please LG!!! Provide me with a way to update my phone. This would be a fantastic phone if it wasn't buggy. Since VM won't support it, I'm now here hoping to get these issues sorted out. If anyone knows of a way to successfully update the firmware on it please speak up!

I apologize for the issues you are seeing, I have sent your comments up to Development. I apreciate you taking the time to create this post.

Firmware versions? The phones are tailored for Carriers to meet there needs, Different software different functions and so on. We then work with Carriers and determine when "Updates" will be available and what they will include. When an update is ready to be delivered, it is usually "Pushed" out by the carrier to all of the subscribers with that particular phone... I know on the Sprint side I have seem at least one upgrade sent out OTA (Over the Air)

I'll check and see what the current ver of Firmware the VM version of the Rumor Touch is at and if there are any pending updates that might help.

I find it very frustrating to own something with potential and yet be stuck with two companies (LG & Virgin Mobile) on whom I am at the mercy of for any updates.

Has VM ever done any OTA updates for the LG Rumor?
Has VM ever done any OTA updates for any LG phones?

I could not agree more.  I bought two VM LG Rumor Touch a couple of weeks ago.  Besides frequent freezing and rebooting, one of the serious flaws is that when I answer an incoming call by sliding the toggle key to "Answer" the phone would hang up right away.  I tried to update the firmware using the "LGMobile Support Tool" but "LGMobile Support Tool" does not think the the phone is connected even when USB cable is connected.  The only time there is some action is when the phone's battery is removed before USB cable is connected.  "LGMobile Support Tool" would try to connect to the phone.  But then the phone will shut itself down with a message saying "Battery is required to charge". Connection is lost again.  I contacted LG support, the guy did not offer any useful advice and told me to contact VM and hung up.

Posted by john on 24 Aug 2010 15:20 PM:

I have a week old VM Rumor Touch. This phone has so much potential, but the issues with it need to be fixed. It is buggy to the point of looking more like an internal beta than a public product.
 

Some of the issues I'm seeing:

Random power down/restarts as often as every 5 minutes

Gps must be disabled to play a youtube video

With gps disabled youtube works 25% - click same video 5X before it will work

Email app notification only works intermittently

Email app occasionally freezes phone on exit

Email app occasionally restarts phone on exit

Email app occasionally freezes opening

Email app send to background - closes after 1-2 minutes - won't stay running

Google maps gps function works intermittently

Google maps restarts phone on exit

Google maps freezes occasionally on exit

Notification light blinks green, sometimes goes red with messages, sometimes stays green

Media player send to background isn't an option (saw youtube reviews showing this as working?)

Send picture results in "over size limit" about half the time

Predictive text entry - lists random combinations of letters, any way to edit?
 

ok.... now that I've ranted....
 

My phone is firmware version VM510PV5
 

I have seen the sprint version of this phone as version 7. I would assume these issues have been corrected with the firmware update? The problem is that the LG mobile update software won't recognize the VM510 phone.
 

I contacted VM support & very explicitly asked them about the option to update the firmware on my phone, & their automatic response was to send me a replacement refurb - unknown firmware version - phone to replace my brand new phone. Getting a refurb with the same firmware accomplishes nothing more than me getting rid of a phone I know the history of. Their support has no concept what I'm referring to when I mention a firmware update.
 

Please, please, please LG!!! Provide me with a way to update my phone. This would be a fantastic phone if it wasn't buggy. Since VM won't support it, I'm now here hoping to get these issues sorted out. If anyone knows of a way to successfully update the firmware on it please speak up!

Posted by Shelby1 on 01 Sep 2010 03:46 AM:

I could not agree more.  I bought two VM LG Rumor Touch a couple of weeks ago.  Besides frequent freezing and rebooting, one of the serious flaws is that when I answer an incoming call by sliding the toggle key to "Answer" the phone would hang up right away.  I tried to update the firmware using the "LGMobile Support Tool" but "LGMobile Support Tool" does not think the the phone is connected even when USB cable is connected.  The only time there is some action is when the phone's battery is removed before USB cable is connected.  "LGMobile Support Tool" would try to connect to the phone.  But then the phone will shut itself down with a message saying "Battery is required to charge". Connection is lost again.  I contacted LG support, the guy did not offer any useful advice and told me to contact VM and hung up.

Posted by john on 24 Aug 2010 15:20 PM:

I have a week old VM Rumor Touch. This phone has so much potential, but the issues with it need to be fixed. It is buggy to the point of looking more like an internal beta than a public product.
 

Some of the issues I'm seeing:

Random power down/restarts as often as every 5 minutes

Gps must be disabled to play a youtube video

With gps disabled youtube works 25% - click same video 5X before it will work

Email app notification only works intermittently

Email app occasionally freezes phone on exit

Email app occasionally restarts phone on exit

Email app occasionally freezes opening

Email app send to background - closes after 1-2 minutes - won't stay running

Google maps gps function works intermittently

Google maps restarts phone on exit

Google maps freezes occasionally on exit

Notification light blinks green, sometimes goes red with messages, sometimes stays green

Media player send to background isn't an option (saw youtube reviews showing this as working?)

Send picture results in "over size limit" about half the time

Predictive text entry - lists random combinations of letters, any way to edit?
 

ok.... now that I've ranted....
 

My phone is firmware version VM510PV5
 

I have seen the sprint version of this phone as version 7. I would assume these issues have been corrected with the firmware update? The problem is that the LG mobile update software won't recognize the VM510 phone.
 

I contacted VM support & very explicitly asked them about the option to update the firmware on my phone, & their automatic response was to send me a replacement refurb - unknown firmware version - phone to replace my brand new phone. Getting a refurb with the same firmware accomplishes nothing more than me getting rid of a phone I know the history of. Their support has no concept what I'm referring to when I mention a firmware update.
 

Please, please, please LG!!! Provide me with a way to update my phone. This would be a fantastic phone if it wasn't buggy. Since VM won't support it, I'm now here hoping to get these issues sorted out. If anyone knows of a way to successfully update the firmware on it please speak up!

I will pass your comments on to Development.  I agree, if Sprint has an update available I would hope that VM would follow and update as well... I'll post as soon as I hear anything.

Sprint's Rumor touch just got another firmware update on 8/28, one that fixes power cycling and text messaging issues. Seems like a pretty important update, yet nothing of it from VM yet. =/

i just got a rumor touch and i am having the same issues. i have firmware vm510pv5. has virgin mobile released an update yet? mine restarts so often its practically unusable, if not for that this phone would be awesome.

please do pass the info to tech for us VM users! i have the exact issue as shelby1. phone disconnects when "sliding" to answer 95% of the time which also deducts a minute for my airtime i'm certain! and no point in having the update tool at all, i've been trying for hours. it does NOT work. also, the LG site says to back up ur phones info w "pc sync" but does not offer the software! what gives? where can i get this program?! link anyone?

Any updates on these issues? Bought two of these potentially great phones very recently, but am having some of these exact same issues. Surely the fixed firmware is available by now?

Luckily I don't use the phone for very much except voice calls and text messaging.  I have 3 main problems with it.

1.  I attempt to answer a phone call and it hangs up on the person calling.

2.  I just spent hours downloading and attempting different approaches to updating the firmware and even spent about 20-30 mins. on the phone with an LG tech.  The program used to update it couldn't find the phone connected to the USB port.

3.  It is difficult to scroll down beyond the screen showing and control it.  I have to use the arrows on the keypad.  The scroll bar is basically not showing on the screen.